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CHIMNEY CHIEFS FAQ

Questions before your visit?

Find answers about chimney cleaning, scheduling and getting in touch with Billy.

What chimney-cleaning services do you offer?

Chimney Chiefs offers chimney and woodstove cleaning with careful cleanup around the fireplace or stove. Billy can also discuss chimney caps and spark arrestors. Contact him about your setup so you can agree on the work before a visit.

Which fireplaces and stoves do you service?

The services listed on this site include chimneys, fireplaces and woodstoves. Send Billy the type of system you have, its make or model if known, and a photo. For gas fireplaces, pellet stoves or other systems, please ask Billy to confirm whether he can help before requesting a cleaning.

How long should I allow for a cleaning?

Ask Billy for an estimated visit length when you discuss your fireplace or stove. Share when it was last cleaned and any access details so he can advise you before scheduling.

How should I prepare for the visit?

When arranging the visit, ask Billy when to stop using your fireplace or stove and what access he needs. Let him know about gates, parking, pets or other details that may affect access to the property.

Do I need to choose a date before contacting you?

No. You can leave the preferred date blank and select Flexible for the time. Billy will contact you to discuss the project and arrange a visit. Sending a request does not confirm an appointment.

Can I send photos of my fireplace or property?

Yes. Email photos to billy@chimneychiefs.com. Include your name and property town, especially if you also submit the request form. Photos taken from the ground are fine.

Where do you work?

Chimney Chiefs serves Truckee · Tahoe City · Incline Village · Donner Summit · Olympic Valley · Alpine Meadows · Soda Springs · communities throughout Lake Tahoe. Also serving Reno · Sparks · Carson City · surrounding areas. Contact Billy to ask about your location.

Have another question?

Tell Billy about your fireplace, stove or property.

Ask Billy / request a visit